FAQ

Frequently Asked Questions

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Ordering & Payments
I didn't receive my order confirmation email.
Please check your spam folder. If not found, contact our support team.
What payment methods can I use?
Accepted Payments:
・Credit/Debit: Visa, MasterCard, Amex, Discover, Diners Club and JCB
・Digital Wallets: Shop Pay, Apple Pay, Google Pay
Products & Packaging
Do you offer gift wrapping?
Special packaging (e.g., gift wrapping) is available for an additional fee.
How are items packaged?
Items are pre-packaged individually and shipped in standard cartons.
Shipping & Delivery
How long does shipping take?
Shipping typically takes 2–9 business days via UPS (DDP).
*Delays caused by the carrier are not covered.
My order is delayed.
Please check the tracking number. Delays caused by the carrier are not guaranteed.
I haven't received my order.
Please check the tracking information and contact support if needed.
Will I be charged duties or additional fees?
We use DDP (Delivered Duty Paid), so duties are generally included in the price.
Do you ship internationally?
Currently we only ship to the United States, but we are looking into expanding to other regions in the future.
Returns & Refunds
Do you accept returns or exchanges?
We accept returns or exchanges only for defective or damaged items within 30 days of delivery. Returns for personal reasons are not accepted.
What are the conditions for a return?
The item must be:
・Unused and unworn
・With tags attached
・in original packaging
・Accompanied by proof of purchase
How do I start a return?
Please contact us within 30 days and include:
・Clear photos of the defect
・Photos of the packaging
Can I return an item without contacting you first?
No, returns without prior authorization will not be accepted.
Who pays for return shipping?
For defective items, a full refund including return shipping will be issued.
Cancellation & Refunds
Can I cancel my order?
We do not accept cancellations for personal reasons.
What happens if I refuse delivery?
If no reshipment request is made within 14 days after return to warehouse, the order will be canceled.
How is the refund handled after cancellation?
Refunds will be processed as follows:
・Actual shipping costs (including return and reshipping) will be deducted
・No refund if shipping costs exceed the item price
When will I receive my refund?
Once approved, refunds are processed within 10 business days.
My refund is delayed.
It may take time for your bank to process. Please contact us if 15 business days have passed.
Customer Support
How can I contact customer support?
You can contact us via contact form.
How long does it take to get a response?
We will respond within 24 hours.

Still have questions?

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