Legal notice

Business Operator
Name: BEENOS Solutions Inc.
Representative: Teppei Honma, Representative Director and President
Address: Gotanda JP Building 7F, 8-4-13 Nishi-Gotanda, Shinagawa-ku, Tokyo 141-0031, Japan
Phone Number: +81-3-6824-9758

Contact Information
Please contact us via the inquiry form.

Product Prices and Shipping Fees
Product Prices: The prices displayed on each product purchase page.
Shipping Fees: Shipping fees vary depending on the destination country/region, as well as the weight and volume of the product(s).
The exact shipping fee will be automatically calculated and displayed as part of the final billing amount once the shipping address is entered during the checkout process. Shipping fees include customs duties and other handling charges.

Payment Methods
Credit cards, Shop Pay, Apple Pay and Google Pay are accepted.

Timing of Payment
Payment is required at the time of order placement.

Delivery Time
Orders will be shipped within 2 business days after the order is placed.
You can track your shipment status via “My Page.”

Shipping Restrictions
None.

Special Sales Conditions such as Purchase Quantity Limits
None.

Cancellations and Returns

Cancellations:
We do not accept cancellations due to customer convenience.
If a customer refuses to receive the product and does not request reshipment within 14 days from the date the product is returned to our warehouse, the contract will be deemed canceled. In such cases, we will refund the amount paid after deducting the actual shipping costs incurred (including reshipment and return shipping fees). However, if the shipping costs exceed the product price, no refund will be issued.

Returns:
We do not accept exchanges for different products or returns due to customer convenience.
However, if the product is defective or differs from the ordered item, or in any other case not attributable to the customer, we will accept returns or exchanges at our expense. In such cases, please contact our customer support center within 30 days of receiving the product and follow the prescribed procedures.

Seller’s Responsibility Regarding Non-Conforming Products
As stipulated in Article 9, Paragraph 2 of the “Terms of Use,” the Company shall bear no responsibility whatsoever for inquiries, complaints, liability for non-conformity, or any other claims related to the contents of delivered products.

Email Address for Electronic Advertisements
customer@izigenia.com

Other Terms
All other conditions shall be governed by the “Terms of Use.”
By using our services, customers are deemed to have agreed to the “Terms of Use.”

Established on May 28, 2026